Entries by Mark Jones

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Building customer reviews into your hotel promotion

The results of investing in a great customer experience can be seen in your customer reviews. If you have a great all-round proposition, you are more likely to feel confident in asking for reviews. Sites like TripAdvisor, TrustPilot together with listings sites like Trivago, Booking.com, LateRooms, Expedia and more all provide opportunities to leave feedback. […]

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How to ensure investing in your hotel leisure facilities adds value

Hotel leisure facilities are one of the ‘nice to have’ aspects for some hotel businesses, especially those targeting business and international customers. Quality hotel leisure facilities can move a property from 3 stars to 4 stars, potentially attracting a higher calibre of spending customer. Most independent hotels offering leisure facilities do so through a restricted […]

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Why is investing in your hotel function space a good thing for business?

Functions and events bring a whole different dynamic and audience to your venue. Using hotel function space for wedding business, birthday and other milestone occasions are an accepted way for independent hotels to improve revenue. But considering business audiences can truly turn your venue into a seven-day operation and give you countless opportunities to realise […]

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Why is investing in your hotel kitchen a good thing for your business?

In previous posts, we’ve discussed how specific investments can have a significant impact within a hotel business.  The hotel kitchen is the engine room of most hospitality businesses. Equipment specification and investment decisions are based on drivers such as compliance, reliability, flexibility, economy and environmental. For example, investing in a wok burner to stage regular […]

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Hotelympia 2018 exhibition review

Hotelympia 2018 exhibition review As a first-time exhibitor and visitor, and as a relative novice to exhibitions, there was plenty to see and plenty to learn at Hotelympia 2018. This post explores what we saw and offers our view on the best stand experiences. Hotelympia, which runs in London every two years and next appears […]